CHAPTER 3
RightServeSupply Chain Service Strategy
“The king’s favor is toward a wise servant.”
—SOLOMON
3.1 Supply Chain Service Principles
Over the many years of helping our clients optimize their supply chains, we have observed nine core principles of supply chain service. These principles are well known by and distinguish world-class supply chain organizations from the rest of the pack.
1. Leaders serve!
2. Monetize disappointment!
3. Recover well!
4. Design, document, and communicate!
5. It’s OK to say no!
6. One size doesn’t fit!
7. Tell it like it is!
8. It’s a person and a company!
9. Count the cost!
Leaders Serve!
One of the character traits of the most admired companies and individuals is servant leadership. ...
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