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Supply Chain Transformation: Building and Executing an Integrated Supply Chain Strategy by J.Paul Dittmann

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CHAPTER 3Assess Your Internal Supply Chain Capabilities Relative to Best in Class

You’ve started with the customer, and you are now grounded in what your customers needs now and will need in the future. Customer requirements are actually the minimum requirement for a supply chain strategy. Customers often don’t know what they want until you or a competitor exceeds their expectations and delivers a capability that amazes and delights them. How do you do that? I would argue that you should follow the process described in this book and fully analyze supply chain megatrends, your competition, and technology trends. But, before doing that, you should step back and assess your internal supply chain capabilities relative to those that are best in class. ...

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