CHAPTER 7Know and Align Your Attitude, Intentions, and Hidden Agendas
As we learned in the previous chapters, being aware of yourself and others is the first key to effective, caring communication. The next step is having the right attitude for following through with it. Being aware of where other people are coming from gives you more information as to how you should proceed. Your attitude, though, is what helps you get your point across and resolve the issues.
You must have a positive attitude in dealing with other people in the workplace. Believe that you are going to make progress in communication. If you go into a negotiation or dispute thinking negatively and assuming the worst, then many times this mind-set taints the outcome as your thoughts ...
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