October 2013
Intermediate to advanced
1104 pages
28h 27m
English

This case was written by David Drake, PhD candidate, under the supervision of Paul R. Kleindorfer, the Paul Dubrule Chaired Professor of Sustainable Development, and Luk N. Van Wassenhove, the Henry Ford Chaired Professor of Manufacturing and Academic Director of the INSEAD Social Innovation Centre. It is intended to be used as a basis for class discussion rather than to illustrate either effective or ineffective handling of an administrative situation.
While some information has been altered to preserve confidentiality or improve educational value, modifications have been made in ...