9. Better Tomorrow at Sodexo North America

Jan Bell, Weintraub Professor of Accounting, S. Sinan Erzurumlu, Assistant Professor of Technology and Operations Management, and Holly Fowler, Babson College MBA 2010, prepared this case solely from external documents as a basis for class discussion rather than to illustrate either effective or ineffective handling of an administrative situation.

Copyright © 2012 Jan Bell, S. Sinan Erzurumlu, and Holly Fowler. Please do not cite or use without permission.

Introduction

In March 2010, Sodexo, a global leading food and facilities management services company, signed a three-year agreement with World Wildlife Fund (WWF) to work together on environmental and supply chain issues. Suzanne Apple, Vice President ...

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