15
At Last, Some Good News
Dale and Hank took ownership of deploying the key performance indicator (KPI) boards. By the end of the first week, Hank had Maintenance install all of them in the right places.
The following week I had a meeting for all managers. “I’m sure you’ve all seen the KPI boards that have gone up in your areas. By now, each of you has already been keeping track of certain data and documenting that data on charts.”
“Are there any supervisors not reviewing their people’s charts?” There were no hands, but a few people avoided my ...
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