Chapter 2

Process Standardization

While stability is a necessary precondition for creating flow and improvement, standardization builds control into the process itself. Standardization is the supporting principle behind maintaining improvement, rather than springing back to preceding practices and results.

The Shingo Model for Operational Excellence


The International Organization for Standardization ( indicates that standards are documents that provide requirements, specifications, guidelines or characteristics that can be used consistently to ensure that materials, products, processes and services are fit for their purpose. Standards are documents that establish specifications and procedures intended to ensure the stability ...

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