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System Center 2012 Operations Manager Unleashed, Second Edition by Cameron Fuller, Kerrie Meyler, John Joyner

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Chapter 24. Operations Manager for the Service Provider

Service providers, by definition, deliver a service. A managed services provider (MSP) bundles software and services into contracts called service level agreements (SLAs). Two broad categories of service can be provided by System Center 2012, in particular Operations Manager (OpsMgr). Consider these as business models, more than technical references:

OpsMgr as a service itself: The service provider does not have an SLA on applications monitored by OpsMgr. Think of this as “hosted OpsMgr,” an Application ...

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