book

System Center Operations Manager 2007 Unleashed

by Kerrie Meyler, Cameron Fuller, John Joyner, Andy Dominey

March 2008

Intermediate to advanced

1416 pages

36h 21m

English

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Dedication
Contributor
Part I: Operations Management Overview and ConceptsPart II: Planning and InstallationPart III: Moving Toward Application-Centered ManagementPart IV: Administering Operations Manager 2007Part V: Service-Oriented MonitoringPart VI: Beyond Operations ManagerAppendixesConventions Used in This BookAbout the CDWho Should Read This Book
Ten Reasons to Use Operations ManagerThe Problem with Today’s SystemsWhy Do Systems Go Down?No System Is an IslandLack of NotificationLack of Historical InformationLack of ExpertiseLack of MethodologyMissing InformationFalse AlarmsWhat It’s All AboutOperations Management DefinedMicrosoft’s Management ApproachMicrosoft’s Dynamic Systems Initiative (DSI)Microsoft Product IntegrationWhy DSI Is ImportantUsing Service Modeling LanguageIT Infrastructure Library (ITIL) and Microsoft Operations Framework (MOF)What Is ITIL?What Is MOF?MOF Does Not Replace ITILISO 20000Optimizing Your InfrastructureFrom Fighting Fires to Gaining ControlFrom Gaining Control to Enabling the BusinessFrom Enabling the Business to Becoming a Strategic AssetMission Accomplished: IT as a Strategic AssetManaging System HealthFixing the Monitoring Problem: Operations Manager 2007Connecting SystemsDistributed ManagementThe Role of the AgentEliminating Islands of InformationOperations Notification: Errors and AvailabilitySecurity Policy Notification: Enforcement and AuditingHistorical InformationUsing ViewsReportingExpertiseUsing a MethodologyCatching Missed InformationReducing False AlarmsMicrosoft System CenterReporting and Trend AnalysisChange and Configuration ManagementSystem Center EssentialsService Manager: A Self-Service DeskProtecting DataCapacity PlanningVirtual Machine ManagementThe Value Proposition of Operations ManagerSummary
The History of Operations ManagerIntroducing Operations Manager 2007What’s in a Name?The Change in FocusOperations Manager 2005 versus Operations Manager 2007Terminology ChangesHealth ServiceHealth StateMonitorPerformance Collection RuleComputer Group Class and Installation ClassSDK ServiceRoot Management ServerConsole and Agent TasksFunctionality ChangesModel-based ManagementService-Oriented MonitoringAgentless Exception MonitoringConsolesWeb-based MonitoringCommand-line InterfaceSecuring the ConsoleNew with Service Pack 1: the Authoring ConsoleHealth ExplorerA New Command ShellWS-Management SupportSNMPv2 SupportRole-Based SecurityRun As Profiles and Run As AccountsNew Windows ServicesActive Directory IntegrationDatabasesSharing Hardware Between ReleasesInstalling Databases from the Command LineDatabase MaintenanceRegistry Key ChangesServer ComponentsHigh AvailabilitySelf-Tuning ThresholdsAgentsMaintenance ModeNotificationsMonitoring EngineClient MonitoringConnector FrameworkConnecting Management GroupsAudit CollectionHow Does the Data Flow?What’s New in ReportingA New Look to the Reporting ConsoleJust In Time ReportsObject-Oriented ReportingNot Your MOM’s Management PacksSealed Management PacksNew FormatsTemplatesApplying UpdatesThe Default Management PackSummarizing the Changes: A Table Is Worth a Thousand WordsChanges in CapacityPrerequisitesOperations Manager versus System Center EssentialsSummary
Architectural OverviewManagement Group DefinedServer ComponentsWindows ServicesOpsMgr Health ServiceHealth Service ImplementationsSecurityOpsMgr SDK ServiceOpsMgr Config ServiceOpsMgr Audit Forwarding ServiceOpsMgr Audit Collection ServiceCommunicationsHow Does OpsMgr Do It?Service ModelingHealth ModelsState-based ManagementManagement Pack SchemaMonitorsAggregate Rollup MonitorsDependency Rollup MonitorsUnit MonitorsWorkflowModule Types“Cook Down”Data TypesPresentation LayerOperations ConsoleWeb ConsolePowerShellSummary

AssessmentDesignManagement GroupsExceeding Management Group Support LimitsSeparating Administrative ControlSecurity ModelDedicated ACS Management GroupProduction and Test EnvironmentsGeographic LocationsNetwork EnvironmentInstalled LanguagesMultiple Management Group ArchitecturesOperations Manager Server ComponentsRoot Management ServerManagement ServersGateway ServersOperations DatabaseReporting ServersData Warehouse ServersACS Database ServersACS ForwarderACS CollectorOperations ConsoleWeb Console ServerOperations Manager AgentsOperations Manager Server Software RequirementsOperating SystemsPlanning for LicensingAdditional Software RequirementsAdditional Design FactorsMonitored ServersUser ApplicationsManagement PacksSecurityUser NotificationsReportingAgent DeploymentSystem Center Capacity Planner 2007Designing a Single-Server Monitoring Configuration with System Center EssentialsSingle-Server Requirements with EssentialsServer Components for EssentialsSingle-Server Configuration Using Operations Manager 2007Single-Server Requirements with OpsMgrServer Components for OpsMgrDesigning a Two-Server Monitoring ConfigurationTwo-Server RequirementsServer ComponentsDesigning Multiple Management Server Monitoring ConfigurationsMultiple-Server RequirementsPlacement of the Management ServersUsing Multiple Management GroupsThe Operations Database—Placement and IssuesDesigning OpsMgr Sizing and CapacityData Flows in OpsMgrLimitations, Provisos, and RestrictionsDoing the MathOperations Database SizingData Warehouse SizingManagement Group ScalabilityMultiple Management GroupsTying It All TogetherPlanningProof of Concept PlanningPilot PlanningImplementation PlanningProof of ConceptPOC ChallengesEstablishing an Effective POCPilotImplementationMaintenanceSample DesignsSingle-Server OpsMgr DesignSingle-Management Group DesignMultiple-Management Group DesignSummary
Planning for Additional ComponentsReporting and TrendingAudit CollectionLarge Number of OpsMgr AgentsAgents in Workgroups or DMZsClient Crash MonitoringWeb-based AdministrationPlanning a Multihomed DeploymentPlanning a Connected Management Group DeploymentPlanning for Multiple DomainsPlanning Active Directory IntegrationPlanning How to Connect Operations ManagerProduct ConnectorsOperations Manager SDKCommand ShellPlanning for Highly Available ConfigurationsRoot Management ServerManagement ServersGateway ServersReporting ServersOperations Database ServersData Warehouse ServersACS Database ServersACS CollectorAgentless Exception Monitoring ShareOperations ConsoleWeb Console ServersOperations Manager Agents and ACS ForwarderOpsMgr and VirtualizationSummary
Planning Your InstallationInstallation PrerequisitesWindows Domain PrerequisitesSecurity AccountsSoftware RequirementsOrder of InstallationSingle-Server Operations Manager InstallationMultiple-Server Operations Manager InstallationOperations Database ServerRoot Management Server and ConsolesManagement ServerReportingAudit Collection ServicesGateway ServerAgentless Exception MonitoringRemoving OpsMgrTroubleshooting TipsSummary
Planning Your MigrationStarting CleanSame HardwareNew HardwareComparing the New Hardware and Same Hardware ApproachesHybrid ApproachSwing Server ApproachCase StudiesSame Hardware Migration for EclipseRunning the Migration ToolInstalling OpsMgr 2007 AgentsSummarizing the Eclipse MigrationNew Hardware Migration for EclipseTroubleshooting TipsSummary
Mandatory Minimum Configuration ActivitiesConfirming Management Group HealthYour Initial ConfigurationLoading the Operations ConsoleGlobal ViewsDistributed Application Health ExplorerDistributed Application Diagram ViewDistributed Application PowerShell IntegrationDistributed Application Performance ViewActive AlertsReporting FunctionIntegrating Management PacksManagement Packs Installed with SetupSelecting Management PacksImporting Management PacksDiscover Objects to ManageDeploying and Using the Operations ConsoleInstallation RequirementsConnecting to the ConsoleConnecting to the RMSEntering Credentials in Untrusted DomainsMaximum Number of Console SessionsEditing Company KnowledgeConsole ErrorsRunning the Console Without Trusted AuthenticationConsole Configuration DataDrilldown: OpsMgr 2007 Operations ConsoleManaging Operations with the ConsoleMonitoringWeb Page and Dashboard ViewsMaintenance ModeHealth ExplorerAuthoringManagement Pack TemplatesDistributed ApplicationsGroupsManagement Pack ObjectsAdministrationDevice ManagementSettingsSecurityManagement PacksNotificationsConnected Management GroupsProduct ConnectorsReportingTargeted ReportsGeneric ReportsScheduled ReportsMy WorkspaceSummary
Understanding Core ConceptsDiscovery ProcessScheduling Computer DiscoveryApproval ProcessAgent-Managed StateAgentless Managed StateUnknown StateNetwork DevicesDiscovering and Deploying AgentsActive Directory IntegrationConfiguring Active Directory IntegrationRemoving Active Directory IntegrationGroup Policy DeploymentSystems Management Server and System Center Configuration ManagerImagingUsing the Discovery WizardManual InstallationInstalling with PowerShellIntegrating Agentless Managed Systems into OpsMgr 2007Deploying Agentless MonitoringAgent ProxyingChanging Agentless Managed to Agent-ManagedSystems Reporting to Multiple Management SolutionsCoexisting Agents with MOM 2005Multihomed AgentsManaging AgentsEvent Log ConsiderationsConfiguring the Event LogsOther Configuration TechniquesDisk Performance ConfigurationsPending ActionsAgent SettingsChanging Agent FailoverAgent InternalsRemoving or Renaming AgentsAgentless Exception Monitoring (AEM)Troubleshooting TipsSummary
Management Server ConfigurationsMultilocation DeploymentsMultiple Management GroupsDistributing AgentsConnected Management GroupsMultihomed DeploymentsGateway ServersHigh-level StepsApproving the Gateway ServerGateway Server RedundancyRedundant ConfigurationsCommon Clustering ConceptsCreating a ClusterTesting FailoverInstalling SQL Server 2005 ClustersOperations Database ClusteringData Warehouse ClusteringACS InstallationThe ACS DatabaseThe ACS CollectorComplex Database ClustersAEM InstallationReporting InstallationRoot Management Server ClusteringGroup and ResourcesOpsMgr PrerequisitesOpsMgr SecurityRMS and MS InstallationsRMS Cluster ResourcesSharing the RMS KeyCreating the Virtual RMSTesting the ClusterPerformance ConsiderationsMemory PerformanceDisk PerformanceProcessor and Network PerformanceSummary
Role-based SecurityCreating User RolesAdding Users to a User Role with the Get-UserRole cmdlet and SDKCreating a Report Operator RoleTroubleshooting User RolesResetting the Group Assigned to the Administrators RoleRun As Profiles and Run As AccountsRun As ProfilesRun As AccountsRequired AccountsAction AccountThe Monitoring Host ProcessMultiple Monitoring Host InstancesThe Management Server Action AccountUsing a Low-Privileged Account on the AgentThe Action Account on Windows 2000 and Windows XP SystemsThe Action Account on Windows Server 2003 and Windows Vista SystemsChanging the Credentials for the Action AccountThe SDK and Config Service AccountChanging the SDK and Config Service Account to Use a Domain AccountChanging the SDK and Config Service Account to Use Local SystemComputer Discovery AccountAgent Installation AccountNotification Action AccountData Warehouse Write Action AccountData Reader AccountThe Health Service AccountGateway Action AccountDatabase SecurityOperations Database SecurityData Warehouse Database SecurityAdding Management Servers to Run As ProfilesMutual AuthenticationOpsMgr and Non-Trusted DomainsOpsMgr and Workgroup SupportAgent ProxyingObtaining a CertificateUsing an Enterprise CACreating a Certification TemplateRequesting a Certificate from an Enterprise CAExporting the CertificateUsing a Standalone CAConfiguring Operations Manager 2007 to Use CertificatesUsing MOMCertImportRemoving Certificates Imported with MOMCertImportCertificate Troubleshooting TipsConfiguring the Operations Console to Use SSL to Connect to a Reporting ServerUsing the Health Service Lockdown ToolExecuting Health Service LockdownUnlocking the Action AccountACS SecurityACS System IntegrityInstalling a Certificate on an ACS ForwarderInstalling a Certificate on an ACS CollectorEnabling Certificate Support on a Domain ControllerEnabling Encryption Between the ACS Database and the CollectorFirewall Considerations and Communications SecurityPortsAgents Across a FirewallConfiguring Internet Proxy Settings for a Management ServerSummary
Roles of Key OpsMgr Files and DatabasesEstablishing a Backup ScheduleDatabase GroomingGrooming the Operational DatabaseGrooming the Data Warehouse DatabaseGrooming SettingsData RetentionDatasetsData Warehouse Backup ConsiderationsGrooming the ACS DatabaseBacking Up and Restoring the SQL Server DatabasesDatabase BackupsBackup StepsTruncating the Transaction LogDatabase RestoresMoving the OpsMgr Databases to a Different ServerMoving the Operational DatabaseMoving the Data Warehouse DatabaseMoving the Audit Collection DatabaseBacking Up the RMS Encryption KeysRecovering from a RMS LossOther Components to Update After Moving the RMSRestoring a Clustered RMSBacking Up Management PacksHow the ExportMP PowerShell Script WorksAnother Approach for Exporting Management PacksBacking Up Management Packs from a Batch FileUsing the Operations ConsoleBacking Up ReportsBacking Up OpsMgr ReportsBacking Up ACS ReportsBacking Up SQL Reporting Services Encryption KeysDisaster Recovery PlanningRecovering from a Total LossUsing Log ShippingRecovering from a Downed RMSInventorying Your OpsMgr ConfigurationSummary
Management Packs DefinedModel-Based ManagementManagement Pack Structure and FunctionalityObjectsPerforming Diagnostics and RecoveryWorkflowsRulesDiscoveriesTasksMonitorsDiagnosticsRecoveriesData TypesManagement Pack ElementsClassTypeRelationshipTypeDataTypeSchemaTypeModule TypesDataSourceModuleTypeProbeActionModuleTypeConditionDetectionModuleTypeWriteActionModuleTypeUnitMonitorTypeOverridesTemplatePresentation TypesViewTypeImageUIPageUIPageSetConsoleTaskViewFolderReportReportParameterControlSealing a Management PackUsing MPSealChecking Your Management Pack with MPVerifyFinding Management Pack InformationManagement Pack UpdatesObtaining Management Packs for Earlier Versions of Operations ManagerDetermining Management Pack Versions on Microsoft.comChecking the Version of an Installed Management PackConverting MOM 2005 Management PacksPlanning for DeploymentDetermine an Order to Implement Management PacksInitial Tuning: Tuning by FunctionTuning ThoughtsHow Long to Tune?Troubleshooting RecapExporting Management PacksImporting Management PacksUsing the Operations ConsoleUsing PowerShell cmdletsDeploying ChangesVerifying the Management Pack InstallationManaging Management PacksSystem Center Internal Task LibraryThe Operations Manager Automatic Agent Management LibraryViewing Management Pack ContentListing All Management Packs Associated with a ServerExploring OverridesResultant Set of RulesMP2XMLDumperDiagnostic TracingSummary
Why Is Monitoring Important?RulesAlert-Generating RulesCollection RulesCreating a Performance Collection RuleOptimized CollectionsProbe-Based RulesScript RulesTimed CommandsMonitorsWindows Events MonitorWindows Performance Counters MonitorThe Static Thresholds MonitorAverage ThresholdConsecutive Values over ThresholdDelta ThresholdSimple ThresholdDouble ThresholdSelf-Tuning ThresholdsBaselinesIssues with Self-Tuning ThresholdsWindows Service MonitorLog File MonitorSNMP MonitorWMI Event and Performance MonitorsCreating a MonitorManually Resetting a MonitorAlertsGenerating AlertsConfiguring NotificationForwarding Alerts by EmailUsing the Notification Workflow EngineThe Life Cycle of an AlertCreating a RecipientCreating a SubscriptionAdding KnowledgeLocating Rules and Monitors in the Operations ConsoleSearch OptionsFinding Rules and MonitorsOverridesDefining OverridesCreating an OverrideUsing the Command Shell to Locate OverridesMore about OverridesCreating Custom Resolution StatesMaintenance TuningTuning by ColorState Monitors vs. AlertsManaging AlertsTypical Alerts for TuningExchange Server 2003 Management PackAlert Tuning for Exchange 2003Rule/Monitor Tuning for ExchangeActive Directory Management PackAlert Tuning for Active DirectoryScript Tuning for Active DirectoryMicrosoft Windows Server Operating SystemMicrosoft SQL Server Management PackMaintenance Mode in OpsMgrResource Kit UtilitiesAD Integration Sample ScriptEffective Configuration ViewerVista Gadget BarSummary
Using ACSPlanning an Audit PolicyComparing the Different Windows Security PoliciesUsing the Local Security PolicyUsing the Domain and Domain Controller Security PoliciesWindows Server 2003 Auditing CategoriesPlanning ACS Component DeploymentClustering ACS Database SQL ServersCreating a Security BoundaryIntegrating ACS with OpsMgr ReportingHow Many ACS Collectors Are Required and Their PlacementSQL 2005 Standard versus Enterprise EditionInstalling and Configuring the ACS Database and CollectorOptionally Create ACS Auditors Security GroupGranting ACS Database PermissionsInstalling the ACS ReportsACS Reporting Server Integration ScenariosRunning the Enable Audit Collection TaskEnabling ACS in Bulk with PowerShellImplementing Your Audit PolicyAdministering ACSUsing the Operations Console to Access ACS Report DataUsing SQL Report Manager with ACSUsing AdtAdmin.exeManaging ACS Collector PerformanceManaging ACS Database SizeImplementing Agent Failover SupportImplementing Agent Support with CertificatesACS Audit Policy and Reporting ScenariosAccount Management ScenarioSituationAuditing ObjectiveAudit PlanAudit Report: Domain and Built-in Administrators ChangesAccess Violation ScenarioSituationAuditing ObjectiveAudit PlanEnable Auditing on the Files, Folders, or Objects of InterestAudit Report: Usage Object AccessPolicy Changes ScenarioSituationAuditing ObjectiveAudit PlanAudit Report: All Audit Policy Changes (Custom Report)System Integrity ScenarioSituationAuditing ObjectiveAudit PlanAudit Report: Audit Log ClearedSummary
New Client Monitoring FeaturesWhatever Happened to Dr. Watson?Corporate Error ReportingMonitoring Client MachinesClient Monitoring ChallengesUsing Systems Management Server and System Center Configuration ManagerUsing Network-level MonitoringDoing the MathEnd-User Problems Are CostlyNew Set of Features in OpsMgr for Monitored ClientsMonitoring Agentless SystemsAEM ArchitectureCrash and Hang MonitoringDeploying the AEM PolicyAEM Console ViewsCustomizing Error BucketsIncorporating SurveysClient Monitoring ReportsTop Applications ReportsTop Error Groups ReportsCEIP and the Microsoft Privacy StatementMonitoring Agent-Managed SystemsClient Monitoring Management PacksCollective Health Monitoring Management PacksBusiness Critical Monitoring Management PackPreparing for Synthetic Transaction MonitoringSummary
SNMP PrimerSNMP ArchitectureAbout MIBs and OIDsNetwork Device Discovery and AdministrationDiscovering Network DevicesPreparing Devices for ManagementAdding Network Devices with the Discovery WizardAdding Network Devices with PowerShellChanging the Proxy Agent for a Network DeviceContents of the SNMP Polling ConversationImporting and Using Hardware Management PacksSystem Center Essentials Network Device Monitoring LibraryHP Server Management Pack for Operations Manager 2007Custom SNMP Rules and MonitorsUsing SNMPUTIL.exeCreating Custom SNMP RulesCreating a SNMP Trap (Alert) RuleCreating a SNMP Trap (Event) RuleCreating an Event-based Collection RuleCreating a Performance-based Collection RuleCreating Custom SNMP MonitorsCreating a SNMP Probe-based Detection MonitorCreating a SNMP Trap-based Detection MonitorSummary
Predicting Behavior by SimulationWatcher NodesMonitoring Web ApplicationsCreating a Web Application Synthetic TransactionConfiguring Advanced Monitoring for a WebsiteConfiguring Advanced Monitoring for a Secure WebsiteViewing the Website Performance DataUsing OLE DB to Monitor DatabasesCreating an OLE DB Synthetic TransactionUsing Queries in an OLE DB Synthetic TransactionViewing the OLE DB Transaction Performance DataMonitoring LOB Applications Through Port ActivityCreating a TCP Port MonitorViewing the TCP Port Performance DataManaging ExchangePreparing to Monitor ExchangeMonitoring Mail FlowMonitoring MAPI LogonsMonitoring OWA/OMA and EASUsing Synthetic Transactions in Application MonitoringSummary
What Is a Distributed Application?BackgroundEnter the OpsMgr Distributed ApplicationPredefined Distributed ApplicationsOperations Manager Management GroupUsing the Health ExplorerAlerts and Performance ViewsThe Diagram ViewComparing the DA Diagram View and the Health ExplorerActive Directory Topology RootUsing Monitors to View AD HealthIn-line TasksOther Diagram ViewsExchange ServiceExchange ViewsThe Exchange Service DAUsing the Availability MonitorConfiguring the Front-End MonitorsEnterprise Health MonitoringInternet Explorer Service TemplateCreating the Web ApplicationCreating the Windows Internet Explorer Service DAWindows Explorer Data Source Service TemplateCreating the OLE DB Data SourceCreating the Windows Explorer Data Source Service DACustomizing the Data Source Service DACreating a Distributed Application Health ModelLine of Business Web Application TemplateWorking with the Object PickerCustomizing the LoB DAMessaging TemplateTerminal Services Farm TemplateBlank TemplateSummary
Operations Manager FunctionalityDiagnostics and RecoveriesCreating Diagnostic TasksCreating Recovery TasksNotificationComputer GroupsConsole TasksEnhancing Diagnostics and RecoveriesIdentifying ConditionsOperations Manager IntegrationConfiguration ManagerUsing CollectionsIntegrating with Agentless Exception MonitoringExtending Functionality with ScriptingCapacity PlannerVirtual Machine Manager and Virtual Server 2005 R2PowerShell/Command ShellService ManagerSharePointExchange 2007Active DirectoryVMWare MPCustom Management PacksAutomatically Adapting with Operations ManagerMaintaining SystemsDisk DefragmentationPatch ManagementDisk BackupsAntivirusAdditional Maintenance FunctionsDistributed Application ProvisioningThe Operations Manager Management GroupCustom Distributed ApplicationsWorkflow and Application ProvisioningUser and Computer ProvisioningSecurity AdaptationServer ProvisioningScaling OutScaling UpProvisioning TechniquesVirtualization: Windows Server 2008 and BeyondSummary
The Challenge and OpportunitySmaller-Sized OrganizationsTools for Measuring ServiceSMB Service ProvidersArchitectureEssentials EverywhereThe Hidden GatewayA Certificate to Bind UsMinimum RequirementsRemote Web WorkplaceEnterprise Implementation: The Master HosterRedundant ConfigurationsAudit Collection ServicesCustomers-per-Gateway CapacityPreparing Operations Manager for ROMActive Directory and DNSCertificate AuthorityStandalone versus Enterprise CAImporting the Certificate on ROM ServersFirewall and DMZUsing Microsoft Internet Security and Acceleration ServerFirewall Publishing RulesInstalling the Service Provider Management PackInstalling Essentials at the CustomerEssentials and ROM Are OpsMgr Management GroupsEssentials Configuration OptionsEssentials as ROM Grooming ToolEssentials Minimum InstallationsEnabling Service Provider Mode in EssentialsName Resolution and Outbound Firewall RuleObtaining Certificates for Essentials ServerConfiguring Service Provider ModeInstalling Remote Web WorkplaceProvisioning Customer NetworksCreating and Approving the Customer SiteCustomer Site CreationCustomer Site ApprovalDiscovering Customer Computers and Network DevicesConfiguring Custom and Value-Add FeaturesUser Roles for Customers and PartnersNotifications for SMEs and Customer and Partner ContactsFailover for Customer GatewaysSummary
Talking to the Rest of the WorldOperations Manager–Connected Management GroupsAdvantages of Connected Management Groups Versus a Tiered ConfigurationSecurity ImplicationsEstablishing a ConnectionPrerequisite TasksEstablishing a ConnectionViewing Connected DataProduct ConnectorsConnecting to HP-OVOConnecting to Tivoli TECOverview of Third-Party ConnectorsMonitoring Using Third-Party Management PacksHP Server Management Packs for OpsMgr 2007Dell Server Management PackIBM Director Management PackUnisys ES7000 Management PackCitrix Presentation Server Management PackUsing Notifications to Communicate with Other ApplicationsManaging Non-Windows SystemseXc SoftwareJalasoft Xian IOQuest Management Xtensionsnworks VMware ManagementTCP Port Monitoring with OpsMgrCapturing Syslog MessagesIntegrating OpsMgr 2007 with Other System Center ApplicationsSummary
Developing Management PacksUsing the Operations ConsoleCreating and Deleting Management PacksCreating MonitorsCreating Console TasksCreating ViewsCreating RulesOther Management Pack ObjectsOptions for Creating Management PacksUsing XMLXML Management Pack StructureDigging Deeper into XMLDigging Even DeeperXML and Management Pack CreationUsing the Operations Manager Authoring ConsoleFunctionalityCreating a ClassCreating a Unit MonitorUsing Silect MP StudioDeveloping ReportsOperations Console Favorite ReportsPublishing ReportsCreating Linked ReportsCreating Reports in Visual StudioCreating a Report ModelCreating a Data SourceCreating a Data Source ViewCreating the Report ModelDeploying the Report ModelCreating the ReportScheduling ReportsCreating the Report OutputDelivering a Report Using EmailCreating a Sample Management PackCreating the Management Pack and RulesInstalling and Configuring the Management PackBringing It All TogetherSummary
The Active Directory Management PackInstalling the Active Directory Management PackAD Management Pack Tuning and Alerts to Look ForAD Tuning: Other IssuesThe Exchange 2003 Management PackInstalling the Exchange 2003 Management PackExchange Management Pack IssuesExchange Management Pack Tuning and Alerts to Look ForSynthetic OWA TestingConfiguring BaselinesThe SQL Server Management PackInstalling the SQL Server Management PackOptional ConfigurationSQL Server Management Pack Tuning and Alerts to Look ForThe IIS Management PackInstalling the IIS Management PackRolling Up HealthIIS Management Pack Tuning and Alerts to Look forThe Web Application Management Pack TemplateStarting SimpleGetting More ComplexLessons Learned Using the Web Application Management Pack TemplateLessons Learned with the Dell Hardware Management PackPrerequisitesUsing the Dell Management PackDell Management Pack Tuning and Alerts to Look For
Counters Maintained by the Monitored ComputerCounters Maintained by the Management ServerCounters Maintained by the OpsMgr ConnectorCounters Maintained by the OpsMgr Web ConsoleCounters Maintained by the ACS Collector
About the RegistryOperations Manager–Related Registry KeysAgent SettingsManagement Server SettingsSDK Service SettingsConfig Service SettingsOperations Database Server SettingsData Warehouse Server SettingsReport Server SettingsPowerShell SettingsAudit Collection Services (ACS) SettingsOperations Manager Event Log SettingsOperations Manager Health ServiceMOM ConnectorCurrent Logged-on UserCertificate Information
Contents of This AppendixParameters for Active DirectoryParameters for Exchange
General ResourcesMicrosoft’s OpsMgr ResourcesBlogsCommand ShellPowerShell InformationThe System Center FamilyConnectorsPublic NewsgroupsOperations ManagerCapacity Planner
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About the Authors

Kerrie Meyler, MA, BA, MCT, MCSE, CNA, MOM MVP, is an independent consultant and trainer with more than 15 years of Information Technology experience. A previous Senior Technology Specialist at Microsoft, she focused on infrastructure and management solutions, presenting at numerous product launches. Kerrie was also a Management Insider, presented at internal Microsoft conferences, and received company recognition and awards, including a SPAR MGS award. Kerrie presented on Operations Manager 2007 and gave several podcasts at TechEd 2007. As an MCT, she worked with Microsoft Learning on Microsoft Official Curriculum (MOC) for several courses, and did the “beta teach” for course 2250, “Implementing Microsoft Operations Manager ...