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System Center Service Manager 2010 Unleashed by Oskar Landman, Maarten Goet, Travis Wright, Kurt Van Hoecke, David Pultorak, Patrik Sundqvist, Anders Bengtsson, Alexandre Verkinderen, Kerrie Meyler

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Chapter 2. Service Manager 2010 Overview

IN THIS CHAPTER

The History of Service Manager

Introducing Service Manager 2010

Technology and Terminology

Tools and Utilities

Overview of SP 1

System Center Service Manager (SvcMgr or SCSM) 2010 delivers an integrated platform for automating and adapting IT Service Management best practices to your organization’s requirements, such as those found in Microsoft Operations Framework (MOF) and Information Technology Infrastructure Library (ITIL), which are discussed in Chapter 3, “MOF, ITIL, and Service Manager.” Service Manager provides built-in processes for incident and problem resolution, change control, and configuration management.

What this means is Microsoft’s System Center suite now provides ...

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