Chapter 2. Service Manager 2010 Overview
IN THIS CHAPTER
• The History of Service Manager
• Introducing Service Manager 2010
System Center Service Manager (SvcMgr or SCSM) 2010 delivers an integrated platform for automating and adapting IT Service Management best practices to your organization’s requirements, such as those found in Microsoft Operations Framework (MOF) and Information Technology Infrastructure Library (ITIL), which are discussed in Chapter 3, “MOF, ITIL, and Service Manager.” Service Manager provides built-in processes for incident and problem resolution, change control, and configuration management.
What this means is Microsoft’s System Center suite now provides ...
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