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System Center Service Manager 2010 Unleashed by Oskar Landman, Maarten Goet, Travis Wright, Kurt Van Hoecke, David Pultorak, Patrik Sundqvist, Anders Bengtsson, Alexandre Verkinderen, Kerrie Meyler

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Chapter 9. Business Services

IN THIS CHAPTER

Introducing Service Manager Business Services

Using Operations Manager with Business Services

Creating a Business Service

Non-Operations Manager Components

Updating a Business Service

Mapping Operations Manager Incidents to a Business Service Automatically

Operations Manager (OpsMgr) 2007 introduced the visual representation of a service, using the distributed application feature. The distributed application designer (DAD) in Operations Manager enables you to define groups of components that your service includes. You can then use the distributed application to scope security roles, reports, and views to work with your service, regardless of where the components are physically located. ...

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