Chapter 11. Problem Management
IN THIS CHAPTER
• Understanding the Problem Process
• Problem Management in Service Manager
• Problem Management Process Activities
• Configuring Problem Management
• Problem Management Automation
Service Manager 2010 (also known as SvcMgr) enables the Problem Management process by implementing and automating Problem Management in compliance with Microsoft Operations Framework (MOF) and the Information Technology Infrastructure Library (ITIL). By complying with MOF and ITIL best practices, your organization can be confident the necessary building blocks are available in the System Center Service Manager tool to configure your own Problem Management process in accordance with industry-accepted standards.
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