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System Center Service Manager 2010 Unleashed by Oskar Landman, Maarten Goet, Travis Wright, Kurt Van Hoecke, David Pultorak, Patrik Sundqvist, Anders Bengtsson, Alexandre Verkinderen, Kerrie Meyler

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Chapter 11. Problem Management

IN THIS CHAPTER

Understanding the Problem Process

Problem Management in Service Manager

Problem Management Process Activities

Configuring Problem Management

Problem Management Automation

Service Manager 2010 (also known as SvcMgr) enables the Problem Management process by implementing and automating Problem Management in compliance with Microsoft Operations Framework (MOF) and the Information Technology Infrastructure Library (ITIL). By complying with MOF and ITIL best practices, your organization can be confident the necessary building blocks are available in the System Center Service Manager tool to configure your own Problem Management process in accordance with industry-accepted standards.

Chapter ...

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