Chapter 13. IT Management: Governance, Risk Management, and Compliance
IN THIS CHAPTER
• Understanding Governance, Risk, and the Compliance Process
• Service Manager 2010 SP 1 and the GRC Process
• Installing the IT GRC Process MP
The IT GRC (governance, risk, and compliance) Process management pack (MP) is an addition to Service Manager 2010 (also known as SvcMgr and SCSM). It enables Information Technology (IT) governance, risk management, and compliance by implementing and automating Compliancy Management. The IT GRC Process MP complies with Microsoft Operations Framework (MOF) and the Information Technology Infrastructure Library (ITIL). By conforming ...
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