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System Center Service Manager 2010 Unleashed by Oskar Landman, Maarten Goet, Travis Wright, Kurt Van Hoecke, David Pultorak, Patrik Sundqvist, Anders Bengtsson, Alexandre Verkinderen, Kerrie Meyler

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Chapter 13. IT Management: Governance, Risk Management, and Compliance

IN THIS CHAPTER

Understanding Governance, Risk, and the Compliance Process

MOF 4.0 and the GRC Process

Service Manager 2010 SP 1 and the GRC Process

Installing the IT GRC Process MP

Configuring the IT GRC MP

Using the IT GRC Process MP

The IT GRC (governance, risk, and compliance) Process management pack (MP) is an addition to Service Manager 2010 (also known as SvcMgr and SCSM). It enables Information Technology (IT) governance, risk management, and compliance by implementing and automating Compliancy Management. The IT GRC Process MP complies with Microsoft Operations Framework (MOF) and the Information Technology Infrastructure Library (ITIL). By conforming ...

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