IN THIS CHAPTER
Similar to any enterprise systems management product implementation, you want to design, deploy, and maintain Service Manager with security in mind. Security is important for securing data based on business requirements, but it is also useful in optimizing the user experience for users based on their roles in an organization. Service Manager is unique in the Microsoft System Center family because of the many different types of people interacting with it:
• Tier 1 analysts
• Tier 2 and 3 advanced operators
• End users
• Developers ...