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System Center Service Manager 2010 Unleashed by Oskar Landman, Maarten Goet, Travis Wright, Kurt Van Hoecke, David Pultorak, Patrik Sundqvist, Anders Bengtsson, Alexandre Verkinderen, Kerrie Meyler

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Chapter 15. Service Manager Security

IN THIS CHAPTER

Role-Based Security

Data Warehouse and Reporting Security

Advanced User Role Scenarios

Run As Accounts

Security Best Practices

Similar to any enterprise systems management product implementation, you want to design, deploy, and maintain Service Manager with security in mind. Security is important for securing data based on business requirements, but it is also useful in optimizing the user experience for users based on their roles in an organization. Service Manager is unique in the Microsoft System Center family because of the many different types of people interacting with it:

• Tier 1 analysts

• Tier 2 and 3 advanced operators

• Managers

• End users

• Administrators

• Developers ...

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