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System Center Service Manager 2010 Unleashed by Oskar Landman, Maarten Goet, Travis Wright, Kurt Van Hoecke, David Pultorak, Patrik Sundqvist, Anders Bengtsson, Alexandre Verkinderen, Kerrie Meyler

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Chapter 17. Management Packs

IN THIS CHAPTER

Purpose of Management Packs

Sealed and Unsealed MPs

Differences Between Management Pack Schema Version 1.0 and 1.1

Management Pack Schema

MP Bundles

MP Deployment

Challenges faced by organizations implementing service desk products in the past usually were related to customizing the product and preserving those customizations from one upgrade to the next. Typically, this required hiring expensive consultants to navigate the process. Service Manager provides a unique approach to making customizations and ensuring preservation of those customizations during upgrades. Similar to the management packs (MPs) found in other System Center products such as Operations Manager, Service Manager MPs ...

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