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System Center Service Manager 2010 Unleashed by Oskar Landman, Maarten Goet, Travis Wright, Kurt Van Hoecke, David Pultorak, Patrik Sundqvist, Anders Bengtsson, Alexandre Verkinderen, Kerrie Meyler

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Chapter 18. Customizing Service Manager

IN THIS CHAPTER

Customizing the Console

Creating Data Models

Creating Workflows

Customizing Forms

Sealing Using the Service Manager Authoring Tool

Web Portals

When planning for your Service Manager (SvcMgr) implementation, you may determine there are customizations necessary to align Service Manager with your in-house processes. Chapter 16, “Planning Your Customization,” covered a number of topics important to know before starting to customize; this chapter discusses the specifics of performing customizations.

The chapter goes through the steps required to achieve customizations such as creating new views, console tasks, classes, workflows, and forms.

Customizing the Console

As described in ...

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