IN THIS CHAPTER
When planning for your Service Manager (SvcMgr) implementation, you may determine there are customizations necessary to align Service Manager with your in-house processes. Chapter 16, “Planning Your Customization,” covered a number of topics important to know before starting to customize; this chapter discusses the specifics of performing customizations.
The chapter goes through the steps required to achieve customizations such as creating new views, console tasks, classes, workflows, and forms.
As described in ...