11 System Thinking
The Shingo system design approach was developed as a practical application of systems thinking as taught by three important scholars: Peter Senge, Russell Ackoff, and W. Edwards Deming. Following is a brief overview of their thinking that has been most influential in the development of the Shingo Institute’s recommendations included in this book.
Peter Senge
Peter Senge, a senior lecturer at the MIT-Sloane School of Management and founder of the Society for Organizational Learning, wrote The Fifth Discipline: The Art and Practice of the Learning Organization.
Some relevant thoughts from Peter Senge:
The first principle of systems thinking: structure influences behavior. When placed in the ...
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