2 Systems Overview
Organizations design systems with the intent of achieving specific results, and they select tools to support those systems.*
—Shingo Institute
Introduction to Systems
The scope of a system can be as big as the universe or as small as a gas pump. In an organization, systems are generally created one by one without regard for each other. Because each unit in an organization works to optimize itself, these internal systems are often independent and do not fit well together. The systems thinking described in this book will introduce you to a method for identifying existing systems, connecting existing ...
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