4 Five Required Tools
The true potential of implementing systems that drive behavior comes from defining the system components (or formalizing communication). The five required communication tools—standard work, reports, feedback, schedules, and improvement log—are the key components to designing and implementing systems.
The Shingo Institute discusses Shigeo Shingo’s concept of tools in this way:
Shingo described the concept of a tool as a technique for solving a specific problem, necessary but not sufficient by itself to solve broader problems. Tools should be selected to enable a system to perform its intended purpose. Think of a system as a collection of tools working together to accomplish an intended outcome. ...
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