9 Case Studies
Now that you have an understanding of how the five required communication tools are integrated into Shingo system maps representing the three essential systems, it may be useful to consider how two successful companies have applied this system design approach. The following case studies include samples of the actual documents the organizations used as they designed their systems.
O.C. Tanner Case Study
Company Overview
With some 1,600 employees, O.C. Tanner develops strategic employee recognition and reward solutions that help people accomplish and appreciate great work. As a recipient of the Shingo Prize in 1999, O.C. Tanner has been implementing the Shingo Model by embedding the Shingo Guiding ...
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