8The Dark Side of Using Augmented Reality (AR) Training Systems in Industry

Nirit Gavish

Synopsis

Augmented Reality (AR) systems, in which virtual information is superimposed on the real, physical environment, are becoming more and more used in industry. Some of their purpose is to serve as training systems. Surprisingly, when the purpose is training, some of the benefits that have been identified when the use of these systems is for on‐the‐job performance can turn into threats. Three of these threats were identified and studied in our lab in the recent years: physical fidelity vs. cognitive fidelity; the effect of feedback; and enhanced information channels. The findings, as well as practical implications, are discussed in this chapter.

8.1 The Variety of Options of AR Systems in Industry

Augmented Reality (AR) is a term defined as technologies in which virtual information is superimposed on the real, physical environment, and hence augments experience and interaction. The virtual information can be presented to the user by wearable devices, e.g. head mounted displays, or by small portable devices such as smartphones. The augmented information can take the form of visual objects, three dimensional sounds, vibrations, force feedback, smell, or any combination of these and more. AR is used in education, e.g. it enables learners to physically experience abstract material such as science rules (Klopfer 2008; Squire and Jan 2007), or to create virtual objects and connect them to ...

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