CHAPTER FIFTEEN

Have the Tough Conversations

Lack of candor blocks smart ideas, fast action, and good people contributing all the stuff they’ve got. It’s a killer.—JACK WELCH, Winning

Chapter 14 points out that a common reason that communication breaks down is the communication blind spot. When we’re moving quickly, we take our perspective for granted. We fail to realize that we see things that others don’t see or have information that others don’t have, so we don’t communicate those things.

A second, more insidious reason that communication breaks down is communication avoidance. Unlike the blind spot, avoidance is intentional. We are aware that something is an issue, yet we don’t bring it up. We might be afraid of how someone will react, or ...

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