Chapter Summaries

Introduction

The Dow Jones Industrial Average has quadrupled over the last 20 years to an underlying market capitalization exceeding $4.6 trillion.1 More than eighty percent of the change in market capitalization, excluding oil reserves, is accounted for by an increase of nearly $2.7 trillion in intellectual capital value.2 There is only one source of intellectual capital—and that’s talent.

Chapter 1: Important vs. Critical Talent: What if the Beatles Had Been a Company?

All people in an organization are important, but some drive significant business value, and for these the human capital strategy and investment must vary. This chapter gives background to the model we use to determine critical roles and introduces the Beatles ...

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