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Forge the Tools of Transformation

In April 2015, Peter Zaffino, then the CEO of Marsh, the giant insurance broker and risk manager, did something simple but radical: he invited his CHRO Mary Anne Elliott and then-CFO Courtney Leimkuhler to sit together with him to review the business. What was radical about this? Well, Zaffino had been meeting regularly with Elliott to review talent. And he’d been meeting every quarter with Leimkuhler for numbers-driven operational reviews. But he’d never brought the two of them together for a company-wide review. By bringing people and numbers together for the first time, Zaffino was convening what we call a ...

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