Talk, Inc.: How Trusted Leaders Use Conversation to Power their Organizations

Contents

Copyright

Introduction

Not Just Talk

Part I: Intimacy

      ONE  Up and Down

The Promise of Trust-Based Leadership

     TWO  Walking the Talk

Hindustan Petroleum Corporation Ltd.

  THREE  Talk, Inc., Points (TIPs)

Close Encounters

Part II: Interactivity

    FOUR  Back and Forth

The Emergence of Social Technology

     FIVE  Walking the Talk

Cisco Systems

       SIX  Talk, Inc., Points (TIPs)

One-Way, Two-Way, New Way

Part III: Inclusion

   SEVEN  Give and Take

The Triumph of Employee-Generated Content

    EIGHT  Walking the Talk

EMC Corporation

     NINE  Talk, Inc., Points (TIPs)

Amateur Hour

Part IV: Intentionality

     TEN  Open and Close

The Quest for Strategic Alignment

 ELEVEN  Walking the Talk

Kingfisher PLC

TWELVE  Talk, Inc., ...