The first thing you’ll probably do after you sign up is make a few phone calls. Once you have that out of the way, there are some things you need to know how to do.
Every broadband phone company uses a web configuration and administration utility so customers can monitor and update their service at anytime from anywhere. If you remember waiting for your traditional telephone company to respond when you wanted to make account changes, you’ll be thrilled with how easy and quick such changes happen with broadband phone service providers.
Using a web administration interface means that yes, you can control the account details for a family member if they give you their username and password. You can change your account settings or check on your account from anywhere you have access to a web browser, such as a coffee shop around town or an airport halfway around the world.
The Vonage folks do an excellent job with their Dashboard view of all critical account settings and call details on one screen. Other companies have similar offerings, but I will use Vonage to illustrate the types of administration screens you will see on all the services.
The Dashboard appears first when you log into your Vonage account. As you can see from Figure 5-6, just about everything you want to do with your account can be launched from this screen.
Figure 5-6. The ...