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Talk Is Cheap by James E Gaskin

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Troubleshooting

Continuing with their excellent web content, Vonage has one of the most complete Help sections. There are numerous illustrated installation screens with video-type illustrations showing outstanding detail for each step of each procedure.

Vonage Help Pages

Figure 5-11 shows the main Help screen for Vonage. You reach this screen by clicking the Help link on the top horizontal menu.

The last link on the bottom left of Figure 5-11 is Troubleshooting. Clicking this opens up a list of over 100 topics ranging from general questions to fairly deep technical details. Every router and telephone adapter sold or recommended by Vonage has installation and troubleshooting instructions in this area. You can also reach many of these explanations through the Installation Support links in the top-left corner of the main Help screen.

Lots of help and good explanations

Figure 5-11. Lots of help and good explanations

As usual, Vonage marketing gets a large amount of space on this page. The bottom-right quarter of the main Help screen is What’s Hot in Help, which is all marketing information such as new customer totals, new retail partnerships, and teasers about their upcoming video service. Oh, yes, there’s some generic blather about protecting your credit card information that’s a rehash of credit card bill inserts for the last dozen years.

Overactive marketing aside, the Vonage Help screens are unusually well done and full ...

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