1 You have trouble getting people to listen to you, pay attention to your ideas, or return phone calls or e-mails.
ISSUE: CONNECTING ESSENTIALS
FIND HELP: page 11
2 You're impatient, easily distracted, or often multitask while communicating.
Are You a Weak Connector?
ISSUE: STAY IN THEIR MOMENT—STAY RIGHT HERE, RIGHT NOW
FIND HELP: page 19
3 You don't listen well, interrupt frequently, dominate discussions, or start most conversations with what matters most to you.
ISSUE: STAY IN THEIR MOMENT—LISTEN FOR INTENT
FIND HELP: page 21
4 You're preoccupied with how others may be judging you.
ISSUE: STAY IN THEIR MOMENT—AVOID CODE RED
FIND HELP: page 23
5 You frequently ramble, take too long to get to the point, or have been told that you're dull or boring.
ISSUE: FRONTLOAD—NAIL THE BIG IDEA
FIND HELP: page 31
6 You automatically use the same method of communication to reach everyone—the method that you prefer.
ISSUE: FRONTLOAD—CHOOSE THEIR PREFERRED METHOD OF COMMUNICATION (PMOC)
FIND HELP: page 34
7 You're not good at reading people's body language, or you have trouble reading between the lines of what they say.
ISSUE: FRONTLOAD—DEFUSE DEFENSIVENESS
FIND HELP: page 37
8 You're often judgmental or critical of others in public.
ISSUE: GOLDILOCKS CANDOR—DON'T DEMORALIZE
FIND HELP: page 47
9 You sugarcoat, sidestep, or hold back to avoid conflict or criticism.
ISSUE: GOLDILOCKS CANDOR—DON'T SUGARCOAT
FIND HELP: page 49
10 People don't share honest, timely feedback ...