Chapter 12. The Choice to Change Will the Horse Drink?

You can do your best to tame an abrasive boss. Whether manager, subordinate, or peer, you can exercise empathy to read the fears that drive abrasive bosses to aggression, and then do everything in your admittedly limited powers to illuminate their blind spots and hope that they'll care enough to change their wounding ways. You can do your best to make abrasive bosses see the need for change by exerting environmental pressure to change, but will the abrasive boss drink from the well of change?

Who knows? I don't. I can't predict behavior, human or otherwise, and I wouldn't trust any boss whisperer who claimed such psychic powers. Will the horse drink? Will the boss change? Maybe yes—maybe ...

Get Taming the Abrasive Manager: How to End Unnecessary Roughness in the Workplace now with the O’Reilly learning platform.

O’Reilly members experience live online training, plus books, videos, and digital content from nearly 200 publishers.