Chapter 8. Giving and Getting Peer-Appropriate Feedback

When and how should I say what I’m thinking?

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“If only my people would talk to each other.” This is one of the most common messages I receive from managers at all levels. Managers know that productivity and quality go up when a team is cohesive enough to help each other look for ways to improve. Peers are in an excellent position to notice the strengths and weaknesses of their colleagues, yet they often shy away from speaking up. It isn’t hard to imagine why this is true. Telling a co-worker what you think can be awkward. You might wonder, “Who am I to judge? What if he is offended? Will it ...

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