APPENDIX B
Crucial Conversations
Todd McKenna was having a hard time paying attention. A third-year associate at Sutherland Brown, Todd was sitting in his boss’s office with three other bankers who were going over the final pages for a presentation they would be flying to Chicago to present the next morning. He knew he should pay attention so he could ask any questions he had now, because none of his colleagues would be around when he was making those changes to the document in the unearthly predawn hours. But he was too angry to care right now. Bonuses had been announced earlier in the week, and Todd’s boss, Scott Lang, who was a managing director at Sutherland Brown and head of the Consumer Products Group, had told him confidentially ...
Get Teaching by Heart now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
