One of the more dramatic changes in teams in recent years has been the increasing number of them composed of members from different cultural backgrounds. Various studies of cross-cultural teams present contradictory findings. Some studies indicate that cross-cultural teams can be highly creative and high performing, while others show that such teams have significant conflicts and low performance.1 When a team is composed of individuals who have different norms, values, language, and experiences, the likelihood of creative problem solving is enhanced, but the chances for misunderstandings, mistrust, and miscommunication also increase.

Because members of a cross-cultural team may lack specific information ...

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