What Would You Do?
Your process improvement team includes people from sales, service, credit, accounts payable, and IT. Your goal is to develop a new process for order entry. The initial phase of the project involves data collection and benchmarking. One member of the team consistently does not deliver on his commitments. He does not attend some meetings, comes late to others and often delivers his action items late. When questioned about his behavior, he says that his first priority is to do his department’s work because “my department manager still does my performance appraisal.”
As a team leader:
1. What do you think is the fundamental problem here?
2. What are some possible solutions?
3. What solution would you recommend?
4. If you ...