Teams need talent. They need skills, knowledge, and what is now referred to as “emotional intelligence” to get the job done. You can’t have a high-performing team with low-talent team members.

Most teams have the talent—in fact they have more talent than they realize. Teams are like individuals—they rarely work up to their potential and rarely use all or even most of their expertise.

We like to put people in boxes and keep them there. It’s easier to pigeonhole a person in one slot than to think that they might have a variety of talents. If you’re an accountant, you’re a “bean counter” and thus can’t possibly know anything about customer service, right? And if you’re from human resources, you’re one of those “touchy-feely” ...

Get Teamwork: 20 Steps to Success now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.