CHAPTER 6

Embrace Conflict and Encourage Curiosity

One fundamental barrier to effective teams, and especially to those with diverse personalities and ways of thinking, is that people often annoy one another. In the abstract, we love to talk about how teams populated with people who think differently produce better results. And, when functioning well, they are more likely to innovate and develop more effective solutions. However, the process of integrating different personalities into a team can be perilous. One can easily see the conflict that can occur when different approaches to problem identification and problem solving are brought together. ...

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