Chapter 1. Your Work Ethic

This chapter will explore the different aspects of the support person's work ethic that are conducive to a successful career in technical support. It will also give advice on the ideal principles and behaviors that make the support person's interactions with colleagues, management, and customers productive and as free of friction as possible. The advice will be limited to professional topics within the technical support realm. Specifically, this first chapter includes material on creating a dynamic career in technical support, the concept of troubleshooting, initiative, specializing and what it takes to keep your job and much more,

Look around you for the ideal support person: the guy or gal who produces the best work ...

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