10 CONSULTING SERVICES
Expanding the training offering with broader customer-aligned services
Training organisations who provide consulting services gain the ability to assist customers in maximising the effectiveness of their investment in the technology purchased, and that of their employees.
Establishing trust and respect enables the building of strong and long-lasting business relationships. Consulting provides the means to positively influence the customer’s experience by applying their skills in strategy, planning, implementation and execution to ensure the achievement of desired goals.
This chapter outlines the service offering and details the main steps that a training group needs to consider if looking to offer consulting as a service ...