Designing and managing the training offering

When a new technology is being introduced, the product training management team will assess, discuss and specify high level aims to ensure customers can install, configure and deploy the technology successfully. These initial aims form the basis of the overall curriculum.

This chapter introduces the main activities and considerations regarding the development and management of a training curriculum, starting with how to define curriculum objectives, understanding what a minimum curriculum is and how to define audience types. This is followed by an introduction to the content development models, ranging from the traditional Analyse, Design, Develop, Implement, ...

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