Technical Training Management

13 CERTIFICATION

Requirements and approach to designing exams

Certification is used to validate the skills and competencies of an individual’s level of proficiency. Most IT companies implement certification programmes to validate their channel partners and ensure that customers have the skill required to be competent in their roles.

With certification gaining broad acceptance across most industries, there are three main objectives that an organisation looks to achieve when implementing certification:

1. Ensuring customers and channel partners have access to a network of trusted training expertise and experience, which provides product knowledge and the skills required to be competent in their roles.
2. Establishing a method of testing which proves ...