14 GOVERNANCE AND METRICS MANAGEMENT
Establishing control with confidence
This chapter outlines the importance of being able to track, monitor and assess the success or challenges facing a training group, including the importance of establishing quantifiable metrics and governance processes. These metrics need to reflect how the business is operating in the achievement of its long- and short-term objectives, sufficient to provide insight in order to establish relevant controls that protect and steer the business.
GOVERNANCE AND TRAINING
Irrespective of organisation size or structure, it is good practice to implement a governance process. In its broadest sense, it is about how a company or group is run, and covers the processes, systems and ...