16 STAFF MANAGEMENT AND DEVELOPMENT
Getting the best from your key assets – the training team
This chapter explains what is required to establish and maintain a team of employees to achieve business performance in line with agreed goals and expectations.
For any organisation to be successful, enablement models need to be established that align and monitor business performance through the combination of individual employee competencies. These models form the basis by which the business objectives can be mapped to a series of business activities, which can then be grouped into competencies, roles and responsibilities.
With job roles specified, competency and performance management can be undertaken to assist in the tracking, control and monitoring ...