Supporting knowledge flow in web-based environments by means of narrative

Giuliana Dettori


Knowledge and competence can be passed among people and across time, space and organisations, just as transferable entities, like fluids, can ‘flow’ between locations. This flowing, or sharing, of knowledge is crucial for success in the work environment. It is, however, a challenging task, because often work-related expertise is tacit and difficult to be elicited and represented. In this chapter, we will concentrate on narrative as a knowledge-sharing device.Narrative, in the form of stories and narrations, is a natural form of communication, easily and effectively used to transmit possibly complex information in a simple and compelling ...

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