VIDEO-BASED TESTING AT U.S. CUSTOMS AND BORDER PROTECTION
Jeffrey M. Cucina, Henry H. Busciglio, Patricia Harris Thomas, Norma F. Callen, DeLisa D. Walker and Rebecca J. Goldenberg Schoepfer*
In this chapter we discuss the practical application of video technology for assessing applicants for law enforcement officer positions at U.S. Customs and Border Protection (CBP). As in many law enforcement positions, incumbents at CBP must have excellent judgment and be exceptionally skilled at interacting with both the public and co-workers. CBP has developed a video-based test (VBT) for assessing the judgment and interactional skills of applicants. The VBT uses video technology to enhance the realism of the situations presented to applicants ...