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Ten Minute Guide to Effective Business Writing by Steve Dennis, Paula Garrett

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Chapter 9. Specify What Should Happen Next

In this lesson you learn how to end your memo with an action plan that details what needs to happen based on the rest of the information you've presented.

The Next Steps Section

When you've written a recommendation, the final section of your document, called the Next Steps section, should lay out the action plan you will follow if the recommendation is accepted. The plan should include the following information:

  • What, specifically, needs to happen next.

  • Who is, or should be, responsible for ensuring the completion of each step.

  • When each step will be complete.

Writing the Next Steps Section

Consider the recommendation discussed in Lesson 6, "Making Your Recommendation or Conclusions," to nationally expand the ...

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