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Ten Minute Guide to Effective Business Writing by Steve Dennis, Paula Garrett

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Chapter 12. Writing E-Mail

In this lesson you learn general principles for making your internal e-mail communication more effective, including ways to make initiating, sorting, and responding easier for you and your recipient.

The E-Mail Phenomenon

Ten years ago, e-mail was unheard of outside a few technical and academic circles. As few as five years ago, e-mail was an unusual form of internal business communication. Today, of course, e-mail is ubiquitous, both in personal and business settings.

In the business environment, the use of e-mail has spread like kudzu, threatening to overwhelm and virtually eliminate other forms of communication. The reasons for the rapid proliferation of e-mail are obvious: The same message can be sent to all relevant ...

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