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Ten Steps to ITSM Success by Timothy Rogers, Angelo Esposito

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CHAPTER 9: STRATEGY AND PLANNING

The PDLC in our Ten-Step approach has seven phases, not including continual improvement:

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1.   Strategy

2.   Planning

3.   Logical Design

4.   Physical Design

5.   Build and Test

6.   Deployment

7.   Operation & Sustainment.

Let’s take a moment to briefly explore each phase.

Strategy

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The theme of assessing and aligning strategy is carried forward in the PDLC. Although the project has already been defined, the stakeholders identified and engaged, and Process Owners assigned, there are still other aspects to consider. ...

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