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Terminations by Peter R. Garber

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The Five-Stage Response Model

Generally, people take bad news in five stages. Understanding how the terminated employee might be feeling is essential if you want to help him or her move through these stages and deal with the termination.

Stage 1: Shock. The first reaction that people often experience when informed that they are being terminated is shock. Being fired might come as a total surprise. Perhaps the individual is not truly aware of just how poor his or her performance was or how serious the situation. Whatever the reason, hearing the news will be upsetting. Be prepared for this reaction. The person might cry or become highly emotional, so allow the person a few moments to just deal with these emotions before proceeding with the termination ...

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