CHAPTER 12How to Start Where You Are

No matter how you have read this book, my wish is that the principles, practices, and stories in Terms of Engagement have inspired you to take action. If they didn’t, read no further and enjoy the rest of your day! If you are inspired, here are four suggestions about where and how to start.

• You can start with yourself.

• You can start with a key business issue whose success requires an engaged organization.

• You can start with a change process already underway.

• You can start by redesigning work.

There is no right place to start. Just pick one.


Whether you are a CEO or a supervisor, the place to start is with yourself. Engagement is contagious. If you are engaged in what you are doing, ...

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