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Terms of Engagement, 2nd Edition by Richard Axelrod

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Chapter Reviews

What follows is a quick summary of each chapter’s key points and questions for reflection.

CHAPTER 1. WHY CHANGE MANAGEMENT NEEDS CHANGING

Key Points

• The old change management works against innovation and creativity.

• When people do not have a voice in change that affects them, they will resist even if the change benefits them.

• Engagement gaps increase when

• You believe that your voice does not count.

• You are isolated from key people, events, and processes.

• You are fearful.

• You don’t trust the institution and its leaders.

Questions for Reflection

• What are your own beliefs about organizational change?

• To what extent do a lack of voice, isolation, fear, and low trust exist in your organization? What are the causes? ...

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