LAW
4
MEASURE WHAT YOU WANT TO ACHIEVE
PRESIDENT HARRY TRUMAN FAMOUSLY kept a sign on his Oval Office desk that read THE BUCK STOPS HERE! What most people don’t remember is the other half of the message: The side facing the president read I’M FROM MISSOURI. A native of the Show-Me State, Truman knew that when you’ve been entrusted with power, you’re accountable for how you use it. That meant “showing” results—and never passing “the buck.” Harry Truman made accountability a political brand.
Trust grows when expectations are unambiguous. People need to know what winning looks like and where they stand on the path to victory. Trust comes with a scoreboard, with clarity around how results will be measured. Having no gauges is a setup for confusion. ...
Get The 10 Laws of Trust now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
